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Help centre

Questions? We have answers.

Everything about booking, paying, cancelling and the day of your adventure.

Booking

How do I book an adventure?
Open any adventure, pick a date and time slot, choose how many people are coming and tap Book Now. Pay securely, and your e-ticket arrives straight away by email and WhatsApp.
Do I need an account?
You can sign in with Google or your email in a few seconds. Your account keeps all your tickets, OTPs, invoices and support requests in one place.
How do I know my booking is confirmed?
Once payment succeeds you see a confirmation page and get your ticket by email and WhatsApp. You can also find it any time under My account → My bookings.
Can I book for my friends or family?
Yes. Add everyone when you choose the number of people. One booking covers the whole group, and one ticket works for all of you.
Who runs the activity?
Every adventure is run by an independent local operator verified by Nomadway. Their name is shown on the adventure page and your ticket.

Prices and payment

What payment methods can I use?
UPI, credit and debit cards, and net banking, processed securely by PhonePe. Nomadway never sees your card details or UPI PIN.
Are taxes included in the price?
Yes. Prices include applicable taxes. If a small booking fee applies, it is shown separately before you pay, so there are no surprises.
Will I get an invoice?
You get a payment receipt by email right away. The final tax invoice can be downloaded from your booking once the activity is completed.
My money was debited but I did not get a ticket.
This usually sorts itself out within a few minutes once the bank confirms. If it does not, raise a request from My account → Help & support with the booking ID, and we will fix it or refund you.

Cancellations and refunds

Can I cancel my booking?
Yes, from My account → My bookings. Cancel 24 hours or more before your slot for a full refund of the activity amount. Between 6 and 24 hours before, you get 50% back. Full details are in our Cancellation & Refund Policy.
How long does a refund take?
We start the refund as soon as you cancel. It reaches your original payment method within 7 working days, depending on your bank.
What if the operator cancels or the weather is bad?
If the operator cancels, or the activity cannot run for safety or weather reasons, you get everything back.
Can I change my date instead of cancelling?
Yes, where the operator allows it. Open your booking and use Move my booking to pick a new date and slot.

On the day

What do I show at the activity?
Show the QR code on your ticket. The operator asks for your Start OTP when you begin and your Complete OTP when you finish. Share these only with the operator.
Where do I meet the operator?
The meeting point and a Get Directions link are on your ticket and booking page. Please arrive a little early and carry a photo ID.
Are there age, weight or health rules?
Some activities have them. They are listed under "Before you book" on the adventure page and repeated in your confirmation. Some operators also ask you to sign a consent form at the site.
What if I need to reach the operator?
Use the Emergency contact button on your booking page. For anything about your booking, payment or refund, contact Nomadway support.

For operators

How can I list my adventure on Nomadway?
Tap List Your Adventure at the top of the page and fill in a short form. Our team checks your details and helps you go live.
When do operators get paid?
Payouts are made after the activity is completed, with a statement showing every booking and how much each adventure earned.

Still need help?

Raise a request from your account, email support@nomadway.in or call +91 77384 05598 (Sunday to Friday, 8 AM – 6 PM).